The online shop will only accept orders from residents in Spain and abroad as long as it is to be delivered in the Iberian Peninsula or Balearic Islands.
Purchases that can be made directly through the www.delaviuda.com website will be subject to product availability.
The procedure for purchasing products through the website is as follows:
All products selected by the user will be added to the shopping basket. Users need to go to the Shopping Basket icon to start the purchase process.
Once in the shopping basket, users can: (i) edit the quantities of each item included in the basket; (ii) enter a discount coupon code, if applicable; and (iii) see the total purchase amount including delivery costs, if applicable. To proceed with the purchase process you need to click on «Checkout».
Users do not need to be registered to complete the purchase process. For non-registered users the process is as follows:
Users who have already registered will only have to enter their username/email address and password in the My Account icon in the top menu or in their Shopping Basket. Once registered, the user’s details will appear complete (any of these can be modified) and the user just has to choose the payment method and click on «Place order».
Once the order has been placed and payment is complete, the user will receive an email at the address provided with the order confirmation, including the order number, details of the items included and the billing and delivery address.
In the event that the order cannot be delivered for any reason, the user will receive a notification by telephone or email informing him/her of the incident.
The prices indicated for each product include Value Added Tax (VAT) and are expressed in Euros (€). Even though they have been checked to prevent errors, if we detect a price error on the website, we will contact you to discuss it and you can accept the new price or cancel the order.
If we are unable to contact you, we will assume that the order is cancelled.
These prices, unless expressly stated otherwise, do not include delivery costs, delivery insurance or any other additional services and appendices to the product or service purchased.
The prices applicable to each product will be those published on the website and then automatically applied by the purchase process in the last phase of the same.
Payment can be made by credit or debit card (VISA and Mastercard).
1. If payment is made by credit card, the order total will be reserved and will not be charged or deducted from your credit card until the order has been delivered. This transaction is supported by most banks.
2. If payment is made by debit card, it will be automatically charged at the time of purchase.
We remind you that until you accept the purchase, your order is not confirmed and, therefore, the chosen products are not reserved.
DELAVIUDA reserves the right to withhold any order for security reasons, in which case the customers concerned will be informed. We also reserve the right to cancel an order if we feel that we are unable to verify delivery and billing information or we feel that it is for the purpose of resale by the purchaser. Our server encrypts all personal information to ensure the privacy and security of your transaction.
DELAVIUDA applies the taxes required by Spanish law to online bookings. All prices include VAT at the current rate of 10%.
Deliveries: methods, timeframes and costs
Purchases made on the DELAVIUDA website cannot be delivered to post office boxes. Items will always be delivered to addresses and to the person indicated at the time of the product purchase confirmation.
DELAVIUDA shall not be held liable when the delivery of the product or service does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made for reasons beyond the control of the delivery company assigned for this purpose, such as the absence of the recipient.
Purchase is subject to the payment of delivery costs, payable by the buyer. The delivery cost is €4.50 for deliveries within the Iberian Peninsula and €14 for deliveries to the Balearic Islands. Orders exceeding €35 will be exempt from paying delivery costs.
The delivery timeframe for an order should be estimated at 24-48 hours depending on the day and time of confirmation.
All orders received from Monday to Thursday before 16:00 are prepared and dispatched the same day, to be delivered within 24-48 hours. Orders placed after 16:00 will be processed on the following working day. In order to prevent the order remaining outside our facilities for more than 24 hours and to ensure storage conditions, no deliveries are made on Mondays or after public holidays. Orders placed on Saturdays, Sundays or public holidays will be dispatched on the first working day and will therefore be received within 24-48 hours. Orders placed on Thursday after 16:00, Friday, Saturday or Sunday will be delivered on the second working day of the week.
Any incident will be communicated via email or by telephone at the number provided.
If at the time of delivery there is no one at the indicated address, the carrier will leave a note to contact the courier agency in order to quickly coordinate the delivery.
If there is an issue with the delivery at the indicated address, the courier company will leave a note indicating how to proceed with the delivery. There are two delivery attempts: the first one the following day and the second one after the delivery has been arranged.
At DELAVIUDA, we have organised the delivery logistics in such a way that the product will be transported in optimal conditions, therefore it is important to receive the order at the first delivery attempt (24 hours), and we cannot be held responsible for the state of the product after two days from the scheduled delivery. The customer shall not be able to claim a refund of the purchase price.
If you have any issues, please do not hesitate to contact us by email: [email protected] or by telephone on: 696991820
Users can track their order from the website in the My Account section, by clicking on Orders in the side menu.
In this menu, you can see a history summary of completed orders as well as orders in progress, which displays the current status of the order.
Once the order has left Delaviuda’s premises, users will receive email notifications from the appointed delivery company, which will indicate the delivery status and delivery date.
DELAVIUDA does not accept exchanges or returns of its products due to their perishable nature. If you detect any nonconformity or anomaly with the product, please contact customer services immediately by calling 902 181 940.
In the event that DELAVIUDA is unable to deliver the contracted products to the User because they are not available at the time, the company will immediately notify the User, who will be able to choose one of the following solutions:
Request a refund of the sums paid for these products. DELAVIUDA shall make the refund effective within a maximum period of 30 days. Allow DELAVIUDA to supply you with a similar product with no increase in price.
Our Customer Service Department has an after-sales service for dealing with any problems you may have with our articles or shipments, through which we offer our customers a fast and efficient service.
We make every effort to provide a website with information that is up to date and error-free. However we cannot guarantee against a technical or human error.
This website may contain typographical errors, mismatches or omissions on some aspects related to price, availability and product information.
DELAVIUDA reserves the right to correct these errors, mismatches or omissions, without prior notice, even if this affects orders awaiting delivery.
If you have any questions about our online shop, you can get in touch with us by email at: [email protected] or by telephone on: 696991820, or by writing to the following address:
DELAVIUDA ALIMENTACION, S.A.U
A45428117
C/ Santa María, 4
45100 Sonseca (Toledo)