All you need to know about us and our products
Yes, we regularly participate in food events and fairs. You can check our website or social networks to see our events agenda.
At Delaviuda, we are committed to sustainability and community support. We implement responsible production practices and collaborate with local charities.
If at the time of delivery for your order there is no one at the indicated address, the courier agency will call the telephone number you have given us in order to quickly coordinate the delivery.
Please note that you will have two delivery attempts, the first one the following day and the second one after having arranged it with the courier agency.
We do not delivery products outside the Iberian Peninsula and the Balearic Islands. However, if you would like additional information about international deliveries, you can ask us for a customised quote in the contact section.
Purchases over €35 are exempt from delivery costs. Delivery costs are €4.50 for purchases under €35 within the Iberian Peninsula and within Spain and €14 for the Balearic Islands.
Delivery timeframes may vary depending on the location. In general, deliveries within Spain take between 2 and 5 working days.
At Delaviuda, we make sure that each product maintains its exceptional quality, dispatching items at the ideal temperature and protecting them carefully. Your purchase will arrive in kraft cardboard packaging to protect the product from knocks and to provide thermal insulation.
Some of our products may contain allergens such as nuts and gluten. Please check the product information sheet for each product for detailed information about allergens.
Some of our products may be suitable for vegans. We recommend you check each product's information sheet to see the ingredients and ensure that they meet your dietary requirements.
Of course. We have a wide variety of products suitable for people with lactose intolerance, especially among Delaviuda's turrons and Christmas specialities.
We recommend that our products are kept in a dry, cool place to maintain their quality and to ensure a longer shelf life. It is advisable to do so in every season of the year.
Yes, we make sure we offer options suitable for coeliacs. Although some products may contain gluten, we are constantly innovating to satisfy everyone. Please refer to the product sheet for specific ingredients.
We are present in more than 60 countries, including Portugal, Mexico and Argentina. You can buy our products in different supermarkets and department stores.
One of Delaviuda's top priorities is to ensure that your order arrives protecting the integrity of all products and thus maintaining full customer satisfaction. As such, our products are protected and reinforced with the best packaging materials to ensure delivery in perfect conditions.
If you still receive a broken product, please contact our customer service department by sending an email to [email protected] with your order number or by calling 696991820 during our customer service hours: working days from Monday to Saturday from 10:00-20:00. We will do our best to fix the problem. You must notify us within 24 hours of receiving your order. To improve the resolution of the incident, we recommend that whenever you receive a broken or visibly damaged package, you should note this on the carrier's acknowledgement of receipt.
No, our products cannot be exchanged, returned or cancelled due to their perishable nature.
At Delaviuda we seek to offer a product of the highest quality by carefully monitoring raw materials and production processes before we begin to prepare our products, during and after the production of our sweets.
